Support

Answers to common questions — and a real person if you need one.

Tidora Pro and purchases

How do I get Pro back on a new iPhone?

Sign in with the Apple account you used to buy Pro, open Tidora and tap Settings → Restore purchases.

How do I cancel?

On your iPhone: Settings → your name → Subscriptions → Tidora. Cancel at least 24 hours before the renewal date. Pro stays on until the end of the period you’ve paid for.

How do I cancel the free trial?

The same way. Cancel before the 7 days are over and you won’t be charged.

How do I get a refund?

Apple handles all payments, so refunds come from Apple: go to reportaproblem.apple.com, find Tidora and choose “Request a refund”.

What’s free and what’s Pro?

• Free: price as many jobs as you like, keep clients, and send your first 2 documents (quotes or invoices) with a small “Made with Tidora” line. Sending the same document again doesn’t count twice.
• Pro: unlimited quotes and invoices, your logo on documents, no “Made with Tidora” line, and 3-option quotes (Standard / Deep / Premium).

Quotes and invoices

How do I change my prices?

Settings → Pricing rules for rates per square foot, bedrooms, bathrooms and discounts; Settings → Add-ons for extras. New quotes use the new prices. Quotes you already made keep theirs.

How do I send a quote?

Build the quote and tap Preview, then Send quote and choose Messages, WhatsApp, Mail or any other app. Your client gets a PDF and doesn’t need Tidora.

How do I turn a quote into an invoice?

Open the quote, tap Mark accepted, then Make invoice. For a 3-option quote, pick the option your client chose. When you’re paid, tap Got paid? and choose the method and date.

How do I add my logo?

Settings → Business profile & logo. Pick an image and crop it. The logo appears on documents with Tidora Pro; free documents show your initials.

How do I add sales tax or change the numbering?

Settings → Sales tax and Settings → Numbering. Your currency and square feet or meters are in Settings → Currency & units — changing the currency doesn’t convert your prices, so check your rates after.

How do I show clients how to pay me?

Write it once in Settings → Payment instructions (for example your Zelle or Venmo). It’s printed on every new invoice, and you can change it on any single invoice.

Your data

Where is my data?

Only on your iPhone. There’s no account and no Tidora server with your clients, prices or documents.

Moving to a new iPhone

Your Tidora data moves with an iCloud or computer backup, or with Quick Start when you set up the new phone. If you set the new phone up as new, Tidora starts empty.

Deleting my data

Delete the app to remove everything from your iPhone. For the anonymous statistics and crash reports, see the privacy policy.

Report a problem

Email tabmus.studio@gmail.com with:

• your iPhone model and iOS version;
• the Tidora version (shown at the bottom of Tidora’s Settings);
• what you did just before the problem;
• a screenshot, if you can (please hide your clients’ details).